The VIP Customer Program is your chance to earn shopping credit on your purchases while getting access to exclusive product and perks!

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VIP Benefits

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Earn Credit

Earn 15% shopping credit of retail amount paid

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Get a free Stamp of the Month with qualifying purchase

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Access to exclusive specials throughout the year

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Get $15 VIP Credit when you sign up

Frequently Asked Questions

  1. We are no longer accepting new VIP Customers.

  2. Yes. You can cancel your VIP membership in the account settings section of your account. Any VIP Credit in your account will expire upon cancellation. VIP Credit cannot be transferred to a new VIP membership.

  3. You will only receive a refund if you cancel within 14 business days of signing up or successful renewal and have not redeemed any VIP Credit since the date of signup or renewal.

  4. When you place an order of at least $50, you’ll be able to add the current Stamp of the Month set to your order for FREE! Just select the stamp set from the “Promotions” section on the Shopping Cart page as you check out. Please note that the qualifying order total must be reached on a single order. You must click on the prompt for the free Stamp of the Month that you are given in your cart to get it free. If you add it to your cart by adding the item number into the search you will not get the Stamp of the Month free.

  5. No, you may only receive one free Stamp of the Month set each month. After redeeming a free Stamp of the Month set, however, VIP’s can qualify for and redeem additional Stamp of the Month sets at the $5 discounted price according to the normal program rules. For example, if you reach $100 on your first order of the month, you can receive one Stamp of the Month set free and a second at the discounted price. There is no limit to the number of discounted Stamp of the Month sets you can qualify for beyond your one free set.

  6. Unused VIP Credits will expire after 11:59 pm (MDT) on May 31, 2024.

  7. You can now use your VIP Credits to purchase almost all of the products we offer, with the exception of the Die-cutting & Embossing Machine (Z5038). In addition, VIP Credit cannot be applied toward tax, shipping or Operation Smile™ donations.

  8. When placing an order on the Maker’s website, VIPs will have the option to apply VIP Credit on the shopping cart page. After adding items to your cart, you can choose how much credit to apply before checking out:

  9. You will continue earning VIP Credits equal to 15% of your product purchases through 11:59 pm (MDT) on April 30, 2024.

  10. Since the company will not be able to provide you with your VIP Customer perks for the full year, we will be issuing partial refunds of your VIP Customer Membership fee, based on how much time is remaining until your next renewal. By March 15, we will send a follow-up email detailing your refund amount and asking you to choose how you would like to receive your refund: either as a refund to your original payment method or as VIP Credit.

  11. We will not be processing any more VIP Customer renewals.

  12. If your VIP membership is due to renew in March 1, 2024, or later, we will not process your renewal payment, but you will still retain your VIP Customer status. You will still earn VIP Credits through 11:59 pm (MDT) on April 30, 2024, and be able to spend your accrued VIP Credits through 11:59 pm (MDT) on May 31, 2024.

  13. You can cancel your renewal by visiting your Close To My Heart Maker’s website and clicking on the “VIP Membership Renewal” section of the “Account” page. From there, you can select the “Cancel Membership” option to submit your request for cancellation. You will receive a refund if you cancel within 14 business days of your renewal and do not redeem any VIP Credit since the date of your renewal.

  14. You can only change your Maker affiliation within the first 30 days of affiliating.

  15. As a VIP, you will only get your VIP benefits, including the ability to earn or redeem VIP Credit, when ordering through the CTMH Maker with whom you are affiliated.

  16. You can place orders on another Maker’s website, but you will not receive any VIP benefits, including the ability to earn or redeem VIP Credit.

  17. If you are affiliated with a Maker who becomes inactive, you will retain your VIP benefits. When placing orders, you will be prompted to affiliate with another Close To My Heart Maker during the ordering process.